AI triages, categorizes, escalates — your team works the tickets that need a human.
When your support-mode bot can't resolve an issue, it offers to create a ticket. It collects name, email, phone conversationally, routes by keyword to the right category, and notifies the matching support email. Your team works tickets through a New → In-Progress → Resolved → Closed workflow. Cuts the easy stuff before it hits your queue.
Or bundle every Studio module + chatbot + landing page for $79.95/yr — see the All-Access bundle
One annual access fee. Full feature set. BYOK or pay-as-you-go AI usage.
The bot tries refresh / clear cache / common-fix steps before offering a ticket. Many issues resolve in the chat itself.
Each category has keywords + a support agent email + a default priority. The bot routes intelligently — Billing tickets go to billing, Technical to tech.
New → In Progress → Waiting on Customer → Resolved → Closed. Update the dropdown to bump status.
Low / Normal / High / Urgent. Default per category. Urgent tickets trigger a separate alert email if you configure one.
Full chat history attached to every ticket. Plus internal notes (team-only, customer never sees).
Customer called or emailed outside the bot? Take Ticket button — fill manually, it joins the same queue.
Billing → billing@. Tech → tech@. Default → main support@. No more 'wrong inbox' tickets.
Distinct chime when a new ticket lands. Toggle on/off. Useful for help-desk staffing.
Plug in your own API key (zero markup), or load account credits and we handle the providers. Mix per bot.
BYOK · PAYG · Switch any time
À la carte if you only need this one. Bundle if you'll use two or more.
Just this one Studio module. Perfect when you only need ai support ticket system and nothing else.
yours.leadco.cloud subdomainChatbot + Phone Agent + Site Builder + Content + Ads + Avatar + Veo + everything else. Save 50%+ vs buying 3 modules separately.
Quick answers — also marked up for AI assistants and Google rich results.
Yes — the bot tries troubleshooting (refresh, clear cache, etc.) before offering a ticket. Many issues resolve in the chat itself. Tickets only get created when the bot genuinely can't help.
Yes — each category has its own support email. Set it in Support Categories. Without a category email, defaults to the bot's main support email.
Set the category's priority to Urgent. Bot flags urgent tickets and you can configure a separate email to an urgent-only address.
Not currently — customer-side ticket portal is on the roadmap. Today they get email updates from you.
Webhook-based integration today (route ticket events to a webhook your helpdesk can ingest). Direct Zendesk push is on the roadmap.
Yes — enable only Support mode on the bot. Inbox shows only the Tickets chip, no Leads or Orders.
These work great alongside AI Support Ticket System. Bundle them or pick one.
$39.99/yr · $10 starter credit · BYOK or PAYG · Cancel anytime
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