Unified inbox for every lead, ticket, and order — route to email, Slack, Zapier, webhook.
Every visitor who shares contact info, opens a ticket, or places an order becomes a row in your unified Inbox — searchable, filterable, exportable. Route in real time to email, Slack, Zapier, generic webhooks, MCP-compatible tools. Per-lead transcripts, status workflows (New → Contacted → Qualified → Won/Lost), re-engagement alerts, sound notifications, CSV export.
Every Studio tool is included with your account — no per-module fee, no bundle to buy. See everything included
Included with your account. Full feature set. BYOK or pay-as-you-go AI usage.
Leads + tickets + orders + conversations in one panel. Type chips (LEAD / TICKET / ORDER) + status filter (Open / All). Counts next to each chip.
Every chat captured and searchable. See exactly what your AI said and what visitors asked. Sort, filter, export to CSV.
Every lead, ticket, and order can email an address you set. Per-category support emails for tickets. Per-bot lead routing if you run multiple bots.
Real-time event delivery to Slack channels (OAuth), Zapier zaps, generic webhooks, MCP-compatible tools. Trigger automations on lead/ticket/order events.
Leads: New / Contacted / Qualified / Won / Lost. Tickets: New / In-Progress / Waiting / Resolved / Closed. Orders: Pending / Preparing / Ready / Completed.
Leads not touched in N days surface a yellow banner. Click Re-engage to log outreach.
Distinct chimes for new lead vs new ticket. Useful for live-chat staffing.
Install Leads, Tickets, or Orders as a home-screen app on a tablet. Standalone mode. Kitchen iPad / sales-floor tablet / help desk.
Plug in your own API key (zero markup), or load account credits and we handle the providers. Mix per bot.
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Quick answers — also marked up for AI assistants and Google rich results.
Yes — bulk-select rows, click Export. CSV includes name, email, phone, source URL, conversation timestamp, status, notes.
Not yet — SMS notifications are on the roadmap. Workaround: use a service like SimpleTexting that monitors email and SMS-forwards.
Re-engagement automation is on the roadmap. Today: the bot collects contact info; you (or your team) follow up. Re-engage alerts surface stale leads in the UI.
On the roadmap. Today: one login per agent. Workaround: route lead notifications to a shared inbox (Slack, Teams) where the whole team sees them.
Direct integration: not yet. Workaround: Zapier with the email notifications (most CRMs accept lead-via-email). Or generic webhook to your CRM's inbound endpoint.
Yes — if you have the multi-bot tier, each bot's leads can route to a different email + webhook. Site A's leads to alice@you.com, site B's leads to bob@you.com.
Indefinitely on the platform side. Export to CSV when you need a snapshot. Customer-side delete is on the roadmap.
These work great alongside Lead Capture & Distribution — and they're all included with your account.
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